1. Merchant of record
Paddle is the merchant of record for BidSentryX self-service purchases. Paddle processes payment details, applicable transaction taxes, receipts, invoices, refunds, and payment disputes. The Paddle checkout and receipt identify the amount, currency, billing interval, and seller-of-record information for a transaction.
2. Growth trial
- When offered, the Growth trial lasts seven days and requires a payment method.
- The selected monthly or annual subscription begins automatically when the trial ends unless canceled before conversion.
- An organization may use one Growth trial. Canceling or abandoning a trial does not create a new trial entitlement.
- If the first payment fails, paid access is not activated and the workspace may become read-only.
3. Renewals and cancellation
Monthly and annual subscriptions renew automatically until canceled. An organization administrator can request cancellation through the subscription-management flow or contact support. Ordinary cancellation takes effect at the end of the current paid period, and access continues until then. Cancellation prevents future renewal; a refund under the 30-day money-back guarantee must be requested separately.
4. 30-day money-back guarantee
BidSentryX provides a full refund of the amount paid for any subscription transaction when the refund is requested within 30 calendar days of the transaction date. No reason is required.
Request the refund using the support link in your Paddle receipt or subscription-management page, or contact support@bidsentryx.com. Include the account email, organization name, Paddle transaction or invoice reference, purchase date, and amount. Do not send full payment-card details.
The 30-day guarantee is in addition to any longer or non-waivable cancellation or refund right provided by applicable law.
5. Refund processing and access
- Refunds under the 30-day guarantee are issued in full through Paddle to the original payment method.
- Processing and bank-posting time depends on Paddle, the payment network, and the customer's bank.
- When the refunded subscription ends, the organization changes to read-only status unless another paid entitlement applies.
- Reversals, fraud actions, or chargebacks may cause immediate read-only access while the matter is reviewed.
6. Failed payments
A failed renewal receives the payment-recovery period shown in the Service or Paddle communications. BidSentryX currently provides a seven-day recovery period for an established paid subscription before the organization becomes read-only. This grace period does not apply to a failed first payment after a trial.
7. Contact before filing a payment dispute
Please contact support@bidsentryx.com first so we can investigate billing errors or unauthorized activity. This request does not waive any right to contact your payment provider or a regulator.